FAQ
Application related
What do I need to apply?
Company information, contact details and email address of the person in charge are required.
How long does the membership registration process take?
The registration process usually takes 2-3 days.
Can I purchase products immediately after registering?
After registering, you will not be able to purchase any products until your membership status has been confirmed.
Once I've registered, where can I check my membership status?
You can check this in the status section of your account page.
What are the restrictions if my membership status is "Application in progress"?
If your application is pending, you will be restricted from purchasing products or viewing wholesale prices.
What documents are required for approval?
Generally, this is not necessary. We will contact you if necessary.
Can I check the progress of my registration application?
You can always check the status of your application via your membership status on your account page.
What should I do if my account is not approved?
Please contact us. Here
Account Features
What can I do on the Account page?
You can check the status, view your order history, and update your information.
What should I do if I forget my password?
You can reset your password by clicking "Forgot your password?" on the login page.
How do I change my account information?
You can change this by going to "Edit Profile" on your account page.
How do I cancel my account?
Please contact us via the inquiry form and complete the cancellation procedure.
What types of membership status are there?
There are two statuses for B2B members during the application process.
Can I create an account that can be accessed by multiple people?
You can log in only with the representative registration information you entered in the application form. Your representative information may be used to contact you.
Product and Pricing Information
Where can I find more information about a product?
B2B members can check on the product page, while non-B2B members can check on the product information PDF on the top page.
What information is included in the PDF product catalog?
Product name, specifications and images are included, while wholesale prices are available upon approval.
How can I find the wholesale price?
Once your membership is approved, you can check your product list.
How will I be notified if the price changes after approval?
We will announce the details on our EC site as a notice. We will not contact you individually.
Where can I check the availability of a product?
B2B members can check real-time stock availability on product pages.
Can I custom order a specific item?
Yes, this is possible. Please contact us for more information.
Purchasing Process
Is there a minimum order amount?
There is no minimum purchase amount
What payment methods are available?
Payment methods available are bank transfer, credit card, convenience store payment, and paid later.
Can I cancel my order after it has been confirmed?
We regret that we cannot accept cancellations after an order has been confirmed.
Where can I check my purchase history?
You can check your purchase history from your account page.
What is the delivery time for the ordered product?
It depends on the product and stock availability, but it usually takes about a week.
What is your product return and exchange policy?
If the product is defective upon purchase, you can return it. For details, please see our policy page .
Approval Process
Who should I contact if my approval is delayed?
We apologize for the inconvenience, please contact us.
What should I do if I don't receive a confirmation email?
We apologize for the inconvenience, but please check your spam folder and then contact us .
What will I be able to do once I've been approved?
You'll be able to view wholesale prices, purchase products, take advantage of special offers, and more.
Can you issue an invoice?
Temporary Content
If you would like an invoice, please use Paid.
Regarding the use of Paid
I want to use invoices that comply with the invoice system.
If you would like an invoice that complies with the invoice system, please apply to Paid here.
I want to use credit sales
You can use it with Paid. Please apply here. Please note that it will take some time for Paid to review your application.
Is a Paid application the same as a B2B application in the store?
Paid applications are different from B2B applications in the store. B2B applications in the store are for using store functions such as viewing wholesale prices, while Paid applications are for using credit sales and invoices.
I would like to use Paid partway through.
Please register via the Paid banner in the store before your next purchase.
